Privacy Policy


This agreement contains the limited warranty and terms and conditions applicable to all Castlenet Computer Services products such as Personal Computer Systems, Notebooks, Servers, Components and Services. Please be certain to read the individual warranties for accessories contained in the shipping Basketons. You agree that this agreement applies to your purchase of the product, accessories and services after your limited guarantee expires, the remaining provisions of this agreement will continue to apply as stated under.
Castlenet Computer Services would not be liable should the customer order an incorrect product. We try to provide the technical specifications and manufacturers part number information so that the customer can choose the right product. Customers are also free to visit the manufacturers Website for compatibility and technical information before placing order on a product.

Customers please note that the shipping costs are not refundable under any circumstances. Customers are advised that our prices are updated daily, and are denoted on the website with the product. This is the final price at the time of purchase. We will not make a price adjustment should an order have already been shipped.
Please note that Promotional price may not be applied after an order is placed. To cancel an order you may by sending an email to ensure the transaction is documented. Please note that the order cannot be cancelled without credit return authorisation number. Shipping costs are not refundable. All returns for credit or exchange could be subjected to a 15% restocking fee and must be completed within 30 days from the invoice date. Most of our manufacturers simply do not allow opened non-defective items to be returned for credit or exchange.

Terms and Conditions of Sale

The following terms and conditions of sale apply to all contracts for the sale of all Products ("the Products") by Castlenet Computer Services Technology ABN 30 038 994 693 (hereafter referred to as Castlenet Computer Services) and its Customers (hereafter referred to as "the Customer"). The terms and conditions contained in any form, order or other writing of the Customer and which are at variance with or additional to these terms and conditions are not binding upon Castlenet Computer Services unless specifically accepted by Castlenet Computer Services in writing.

1. Payment

Unless otherwise agreed in writing, payment for products supplied shall be made in full by the Customer to Castlenet Computer Services without deduction or demand, within the approved term as advised by Castlenet Computer Services, or in the absence of a term approved by Castlenet Computer Services within (7) days from date of invoice. Any invoice for goods will also require the payment of sales tax unless and until the Customer establishes to the satisfaction of Castlenet Computer Services that the Customer enjoys current sales tax exemption.

2. Default in Payment

If the Customer defaults in payment to Castlenet Computer Services, then;
All monies owing by the Customer to Castlenet Computer Services shall become due and payable forthwith without demand; and Castlenet Computer Services may, as its sole discretion, suspend the provision of credit to the Customer until all amounts owing by the Customer have been paid in full.
If the customer fails to make payment to Castlenet Computer Services when due, Castlenet Computer Services may charge interest on the amount(s) due and owing, from the date it becomes due until the date of payment at the annual percentage rate equivalent to the rate prescribed from time to time pursuant to Section 94 of Supreme Court Act of New South Wales, 1970, or any subsequent amending legislation.

3. Delivery

Products supplied by Castlenet Computer Services to the Customer will be at the Customer's risk upon delivery to the Customer, or into Customer's custody (whichever the sooner), and the Customer must insure the product thereafter against such risks as the Company reasonably requires.

Castlenet Computer Services will not accept return of goods unless prior written approval has been given by Castlenet Computer Services in relation to same. Where such goods are returned, those goods may be subject to a 15% restocking charge together with the cost of freight, which shall be at the expense of the Customer. No such returns can be accepted unless the invoice number is quoted prior to such return.

4. Retention of Title

Title to the Products shall not pass to the Customer until and unless all monies due and payable by the Customer to Castlenet Computer Services have been paid in full. Until such time as the product has been paid in full and all other debts discharged by the Customer, the Customer must store the products at the Customer's risk, in such a manner that they are readily distinguishable from other products owned by the Customer, or other persons and are clearly shown to be the property of Castlenet Computer Services.

The Customer may sell the Products in the ordinary course of its business and the proceeds of such sales must be held in a separate manner or otherwise clearly identified in the books and records of the Customer. The Customer shall permit Castlenet Computer Services to inspect the products, and the records and books of the Customer to the extent that they relate to Castlenet Computer Services.

In the event that:
The products are not paid in full within these terms and conditions of sale, or any other agreement between Castlenet Computer Services and the Customer, or the Customer receives notice of, or reasonably believes that a third person may attempt to levy execution against the Products or; the Customer makes, or proposes to make an arrangement with its creditors, or is placed under official management, or petition is presented, or an application led for the winding up of the Customer, or the Customer ceases to trade, or the Customer (being a natural person) commits an act of bankruptcy; then Castlenet Computer Services may at any time, without notice enter any premises owned or occupied by the Customer where Castlenet Computer Services believes the Products may be stored and repossess the Products without being liable for any damage caused and subsequently dispose of the Products at its discretion. In the event that monies are recovered in full, the Customer ceases to be liable to Castlenet Computer Services for payment for the products.

5. Delivery

Castlenet Computer Services shall not be held liable to the Customer for
any loss or damage which the Customer may suffer.

Warranty Returns

The Customer must obtain a Return Authority number ("RA" number) from Castlenet Computer Services and clearly mark goods with same. Castlenet Computer Services warranty and serial number labels must be clearly attached, as their removal voids warranty Unauthorised repair or upgrade voids warranty Products returned for repair remain the property of the Customer. These Products will be processed by the relevant manufacturer or Agent as soon as possible Products deemed to be non-functioning on receipt by the Customer must be received by Castlenet Computer Services within seven days of invoice date.
Products not received by Castlenet Computer Services within seven days remain the liability of the customer Castlenet Computer Services will not be liable for any loss, whether material or not, of such goods.

6. Applicable Law

The Customer hereby consents to the jurisdiction of the relevant New South Wales and Federal Laws for all actions which may be instituted against it for recovery of any amounts owing to Castlenet Computer Services.

7. Provision of Credit

The provision of credit/ or the continued provision by Castlenet Computer Services to the Customer from time to time, shall be in the absolute discretion of Castlenet Computer Services. Castlenet Computer Services may at its absolute discretion extend credit to the Customer or; may at any time vary or cancel the credit facility available to the Customer extend and/or continue to extend credit to the Customer subject to the provision of security in a form acceptable to Castlenet Computer Services.

8. Waiver

No relaxation or indulgence granted by Castlenet Computer Services to the Customer shall be deemed as a waiver of any rights of Castlenet Computer Services in terms of this agreement as such a relaxation or indulgence shall not be deemed a novation of any terms and conditions of this agreement.

9. Severability

In the event that any part of these terms and conditions shall be deemed invalid, unlawful or unenforceable to any extent, such terms or conditions shall be severed from the remaining terms and conditions which shall continue to be valid and enforceable to the fullest extent permitted by law.

Privacy Policy

At Castlenet Computer Services, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address and shipping address. This allows us to process and fulfil your order and to notify you of your order status.
We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Castlenet Computer Services services, and special offers we think you'll find valuable.

How does Castlenet Computer Services protect customer information?

When you place orders , we use We use Paypal to process your credit card or Paypal account, being the worlds largest online payment processor your information is 100% secure. For further information on PayPal please visit there website

What about "cookies"?

"Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as automatic Account recognition allowing you to store items in your shopping basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in a shopping basket.

Will Castlenet Computer Services disclose the information it collects to outside parties?

Castlenet Computer Services does not sell, trade, or rent your personal information to others. Castlenet Computer Services may however provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

Marketing and Promotional Broadcasts

All new customers will be signed up to receive our email broadcasts that notify our customers about any new product promotions and special offers. If a customer would not like to receive any broadcast emails, please contact us to be taken off the mailing list.

In Summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Castlenet Computer Services possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

You’re Consent

By using our Web site, you consent to the collection and use of this information by Castlenet Computer Services. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think

Castlenet Computer Services welcomes your questions and comments about privacy. Please contact us.